Effective Date: February 10, 2026
1. Introduction
AVS Insotech ("we", "our", or "us") operates the My BMC Union mobile application (the "App").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
This App is designed exclusively for members of the
Brihanmumbai Municipal Corporation (BMC) Union.
2. Information We Collect
2.1 Personal Information
- Name (as registered with BMC Union)
- Employee Code (unique BMC identification number)
- Phone Number (OTP authentication and verification)
- Aadhar Number (identity verification, if applicable)
- Photos uploaded for ID card generation
- Union-related documents accessed or downloaded
2.2 Device Information
- Device type and model
- Operating system version
- App version
- Device identifiers for app functionality
3. How We Use Your Information
- Verifying BMC Union membership
- Authenticating identity via OTP
- Generating digital ID cards
- Managing access to member documents
- Improving app functionality and user experience
- Communicating union-related updates
- Providing customer support
4. Data Sharing and Disclosure
We do not share your personal information with third parties except:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect the rights, safety, or property of users or the public
- With BMC Union administration for membership verification only
5. Data Security
- Encrypted data transmission using HTTPS / SSL
- Secure OTP-based authentication
- Restricted access controls
- Regular security assessments
Despite our efforts, no system is completely secure. Absolute security cannot be guaranteed.
6. Data Retention
- While your account remains active
- As required to provide services
- For legal and regulatory compliance
- For legitimate business purposes
7. Account and Data Deletion
7.1 How to Request Account Deletion
Email: support@avsinsotech.com
Subject: Account Deletion Request - My BMC Union
7.2 Data Deletion Without Account Deletion
Subject: Data Deletion Request - My BMC Union
7.3 What Gets Deleted
- Personal profile data
- Uploaded photos and images
- Generated ID cards
- App usage data and preferences
7.4 Retention After Deletion
- Legal compliance: up to 90 days
- Backups: purged within 30 days
- Anonymized analytics data
7.5 Processing Timeline
Deletion requests are processed within 30 days.
8. Your Rights
- Access your personal data
- Correct inaccurate data
- Request deletion
- Data portability
- Withdraw consent
9. Children's Privacy
This App is not intended for users under 18 years of age.
10. Changes to This Policy
Updates will be posted in the App, reflected in the "Last Updated" date,
and notified for significant changes.
11. Contact Us
12. Governing Law
This Privacy Policy is governed by the laws of India.
Jurisdiction: Mumbai, Maharashtra.